We run a comprehensive programme of training workshops specifically designed for voluntary and community organisations.


Upcoming courses / workshops


Wednesday 31st March 10:00 - 12:30

Safeguarding adults at risk - designated person


This course is aimed at the adult safeguarding lead (or designated person) in voluntary and community organisations.  All those wanting to attend this course must have completed a Level 1 Safeguarding Adults at Risk course in the last 2 years


Course content:

Overview of Hertfordshire Safeguarding Adults Board Multi Agency Policy and Procedures

Examination of the role and responsibilities of the Safeguarding Lead or Designated Person

Good practice for facilitating disclosure and recording

Reporting and Referral processes in Hertfordshire

Staying up to date with developments in safeguarding practice

Thursday 1st April 10:00 - 12:30

Data protection for non-profit organisation


The focus of this webinar is on learning about the various forms of risks and threats posed to people's data when using online and digital tools and systems, and how to apply basic data security and privacy compliance principles.

This course is for anyone within an organisation who relies on online or digital platforms and tools to manage or enhance services, where data subjects' personal data is processed.


Course content

Many of you are now offering new forms of service delivery online - have you reviewed how you are safeguarding your service user information, since making this transition to delivering online services? The webinar will give a brief overview of data protection law and the obligations this places on organisations that process people's personal data.  It will also cover some of the prevalent threats to digital data processing, and how to apply basic data security and privacy compliance principles to business operations.  Session includes plenty of opportunities for attendees to ask relevant questions and discuss solutions.


Weds 21st April 10:00 - 14:00

Safeguarding Adults at Risk - Level 1


This course is for new staff and volunteers working in a voluntary sector social care environment who have not attended safeguarding adults course yet.  it is also relevant to those who haven't attended this course in the past 2 years and need a refresher.


Course content

What is Safeguarding? Safeguarding duties and responsibilities

How to define an Adult at Risk

How to identify if an adult is at risk of being abused or exploited

The Care Act  2014 & the HCC multi-agency policy and procedures

Who to talk to and what to do if you have concern


Thursday 22nd April 10:00 - 12:30

Managing aggressive and confrontational behaviour at workplace


For anyone who faces or may face verbal or physical aggression at work, whether face to face, over the phone, or online


Course content

Reasons for aggression

Early warning signs

Techniques to defuse aggression

Relevant policies


Participants work through different scenarios, to defuse aggressive behaviour using body language, words and phrases that de-escalate the situation

Weds 28th April 10:00 - 12:30

Social Media Made Easy


Staff and volunteers who are aiming to develop their digital communication skills.  It is intended to help those who are already familiar with social media channels and uploading content, but are unsure how best to use it for maximum engagement.


Course content:

Understand the various social media platforms (Facebook, Twitter, Instagram and LinkedIn etc) and who they attract

How to post meaningful and interesting content

Understanding the effectiveness of your social media channel

How to manage your time effectively when using social media


You can find all our currently available Training courses on the Calendar Tab.

Please note Terms and Conditions apply for all training courses.

See our Event and Training Booking Terms and Conditions for more details.